Wow. What a day! I had no idea that our presentation would go so well. From what I can tell, there are plenty of managers at M.E. Burdette Co. that want things to change. They really are interested in the company’s success. The day got off a bit rocky with Bill Cooke and Bryan Steinman. But after they left, things seemed to calm down some.
I’m still not sure though about who is on board and who isn’t. The biggest thing I noticed when we split up into teams was how the “old guard” acted. With a few notable exceptions, the rest seemed to sit back and not contribute much. But, boy were they ready to pounce on others ideas. As soon as the newer managers floated out ideas, many of the old guard would tear them down, telling us why the metric wouldn’t work. From where I was sitting it appeared that about 50 or 60% of the “old guard” fell into that category. I need to remember to talk to Fred AND Max about that. Is this common when trying to make change happen?
Over all, I must say that the top down support is REALLY, REALLY there. Fred has done a phenomenal job championing the concept of the tape measure. And when we left today, he clearly left it in the management team’s lap to continue pushing it down. The big challenge will be to make sure it gets down to the bottom and that our employees at the lowest levels take ownership in all of this and start driving it all back up.
I can’t wait to see what this new process of measuring for success brings us!!!!